Four Variables to Consider when Choosing a Mechanic
If you don’t already have a trusted mechanic who handles your vehicle maintenance and knows your history, you could be in trouble when you face a sudden breakdown. In that situation, choosing a mechanic may be compared to choosing an emergency room… which one is closest! Likewise, randomly choosing a mechanic whenever you have a crisis could be compared to choosing a new doctor whenever you have a need – neither they nor you have the benefit of shared history when making or trusting a diagnosis! Choosing a mechanic should be more like choosing a family doctor, knowing that they will be there for you no matter what automotive needs you and your family encounter. So, what are the variables to take into consideration when choosing your mechanic?
How To Determine Value
The real question to be answered concerns value – and value is NOT the same as price! So, how do you determine which mechanic is the better value? Let’s break that down into four components – Reputation, Convenience, Guarantee, and Price.
What is a good reputation for an auto repair shop and how can you find out about it? A few methods for doing your due diligence in investigating a mechanic’s reputation include
- Finding out if they are ASE certified
- Checking for complaints filed with the Better Business Bureau
- Doing a little online research
- Asking friends and family for recommendations
At North Hills Auto we have an award-winning reputation and we back up our good name with ASE certified mechanics and over 30 years in the business!
Life is complicated, getting your car fixed should not be. Consider the conveniences that would benefit you the most.
- Online scheduling options
- Communication options
- Shuttle services
- Comfortable waiting areas
- Convenient location
At North Hills Automotive we understand that your life must go on, even when your auto is being serviced. That is why we go the extra mile to make your visit to NHA as smooth as possible. With convenient night-drop services, free shuttle services, and the option to communicate via phone, email, text, or facebook, we’ve got you covered!
What a shop chooses to guarantee can be a clear indicator of their dependability. Some mechanics will guarantee price or length of time to complete a project, others might offer time-based warranties on their work, and some offer nothing at all.
At North Hills Auto we stand behind our service by offering a Lifetime Guarantee – Parts and Labor – for as long as a customer owns that car. Once we “touch” a part, it becomes better simply because we are guaranteeing that part for life.
Price definitely tips the boat when everything else has been weighed. You want to get the most bang for your buck – we all do. That being said you don't want to compromise your needs and priorities.
At North Hills Automotive we offer a fair labor rate. It is “fair” because it is variable, i.e. we don't have one labor rate that fits all jobs. We don't charge a customer the same labor rate to mount tires and change oil as we do diagnose and repair electronics or do internal engine work.
Finding and building a relationship with your mechanic may take some time, but it is worth the effort.
At North Hills Auto you can take advantage of our 120+ point Inspection Super Offer for only $109 – that includes 4 free oil changes! This amazing value is our way of inviting you into our shop to get to know us. We would like to be your Greenville, SC mechanic.