North Hills Automotive Helps You Understand Your Vehicle Warranty Options.
Vehicle Warranties vary widely in how they are made available to you as well as what they cover. Between Factory warranties and endless Aftermarket warranties, it’s not always clear what constitutes a good deal. We want to make sure our customers are educated on their options. Here is an overview of what types of warranties are available and what they cover.
Factory Warranty – Factory warranties are offered at the time of purchase. The details vary depending on if your car is New or Pre-Owned. Generally speaking, the warranties cover defective parts for a certain length of time or amount of miles driven, whichever comes first.
Extended Warranty – Extended warranties are offered when your Factory Warranty is about to expire. You can often buy these from the manufacturer or third-party sellers. Shopping for these products can be tricky as you need to be sure of what you are buying. We’ll talk more about that in a minute.
Exclusionary Warranty – Often referred to as "Bumper to Bumper" these warranties provide comprehensive coverage and are usually available with both Factory or Extended Warranties. Typically these cover:
- Major vehicle systems
- Air conditioning and heating
- Electrical components
- Safety features
- High tech systems
- Hybrid vehicle parts
Power Train Warranty – These repairs can be big-ticket items. This type of coverage is commonly offered for the longest period of time. A powertrain warranty covers powertrain parts such as:
- Transfer case
What is Your Warranty Worth?
I’ve dealt with aftermarket warranties for over 30 years. I used to talk about them on my radio show quite often because people always had questions. The main thing to beware of is the language in the contract that identifies at what point a covered component will be repaired or replaced.
The language that matters is this: “when it no longer meets the manufacturer’s original specifications.” Many contracts say a part is covered when it “breaks.” This language is not worth the paper it’s printed on.
Let’s look at an example...
The warranty worth buying – If I’m holding a pen and it runs out of ink it’s no longer any good, right? So that pen no longer meets the original manufacturer's specifications. Here’s a new pen.
The worthless warranty – I’m holding the same pen, it’s out of ink. Sorry, it’s not covered because it’s not “broken.” If it was in two pieces it would be covered, but it’s not.
When it comes to your car, let’s say the engine is burning oil. The good warranty doesn’t care why it’s burning oil; it just is. Let’s assume the piston rings are worn out. They are not “broken” so the useless warranty company says, “sorry, it’s not covered because nothing is broken, it’s not in two pieces, it’s just normal wear and tear.”
Suffice it to say that this is one of those purchases where the fine print makes all the difference.
What Vehicle Warranties DON'T Cover
While your warranty may offer relief from the anxiety of an unanticipated breakdown, it doesn’t take care of your day to day needs for routine maintenance.
- oil changes
- tire rotations
- belt replacement
- fluid checks and flushes
- new brake pads and inspections
- windshield wiper replacements
- headlight bulbs
- interior and exterior damages due to lack of regular maintenance, improper care, or accidents.
What North Hills Auto Offers
At North Hills Auto, we want our repairs and services to offer you as much peace of mind as a warranty. Our tagline says it all: Done Right, On Time, First Time, Guaranteed. The Difference is Tangible
- Lifetime Parts and Labor Guarantee – As long as you own your car
- Established in 1986 – With a tradition that dates back 100 years
- Outstanding Customer Service – We have over 1000 reviews online
- ASE Master Certified Technicians – ASE is internationally recognized
- Premium Parts – OEM Quality parts to ensure it's right the first time
- Proven Integrity – Integrity is not just another word, it's a way of life
Our customers know that North Hills Automotive provides expert service, done right the first time, and delivered when promised. Above all, we guarantee our work for as long as you own your car.